Manager on Duty
Core
Directs and works with managers and talent to carry out procedures and ensure an efficient check in and check out process, with a focus on guest satisfaction and delivering on brand values.
Role type
Manager on Duty (Front Office)
Builds
Guest check-in and check-out processes
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Conflict resolution, Team supervision, Financial goal management, Interpersonal communication, Performance recognition, Operational leadership
Responsibilities
Manages day-to-day operations to meet guest standards; Handles complaints, settles disputes, and resolves grievances; Supervises talent to ensure service and financial objectives are met; Communicates business objectives and expectations to the team; Understands departmental impact on property financial goals; Serves as a role model for appropriate behaviors.