Customer Care Specialist - Dutch Bilingual (Philippine-based Candidates)
Core
Deliver exceptional customer support across voice and non-voice channels (calls, email, chat) in Dutch, ensuring accurate issue resolution and high customer satisfaction.
Role type
Bilingual Customer Care Specialist (Voice & Non-Voice)
Builds
Customer support interactions for clients requiring Dutch language assistance
Domain
Business Process Outsourcing (BPO) / Customer Service
Deliverable
client delivery
Required skills
Dutch (native/near-native), English (strong working proficiency), empathetic communication, problem-solving, multitasking, attention to detail, data entry
Preferred skills
French proficiency
Technologies
Voice channels, Email, Chat, 360 Learning platform
Responsibilities
Answer incoming calls in Dutch, respond to written inquiries via email/chat in Dutch, handle escalations, perform data entry and maintain customer records, prepare reports on interactions, adhere to quality and compliance standards
Seniority
Individual Contributor, entry to mid-level