Senior Agent, Customer Service (Multi-Lingual)
Core
Interact with global customers in real-time via live chat, email, and voice to address inquiries and problems in multiple languages.
Role type
Senior multilingual customer service agent
Builds
Customer support for OKX crypto exchange and OKX Wallet
Domain
Cryptocurrency / Fintech
Deliverable
client delivery
Required skills
Multilingual communication, live chat support, email communication, voice support, stakeholder collaboration, product knowledge, issue escalation, independent work, time management
Preferred skills
Cryptocurrency knowledge, CRM tools (Zendesk), MacOS proficiency
Technologies
Zendesk, MacOS, Lark, Microsoft Office, G-Suite
Responsibilities
Handle inquiries and issues from global customers in multiple languages through email, chat, and voice; Collaborate with internal and external stakeholders to address complaints and feedback; Escalate unresolved issues to Level 2/Supervisors
Seniority
Senior, hands-on IC
