Senior Director, Celonis Services EMEA Center of Excellence
Core
Lead the Madrid Center of Excellence (CoE) as the engine for AI-augmented delivery, product innovation, and deep technical expertise for Celonis Services across EMEA/JAPAC.
Role type
Senior Director, Services Center of Excellence
Builds
AI-led delivery capabilities, reusable assets, and deep product/platform expertise for the EMEA/JAPAC region.
Domain
Process Mining, Enterprise AI, Professional Services
Deliverable
production ML models | product features | client delivery
Required skills
Strategic long-term thinking, practical operational execution, leading leaders/managers, process engineering, program management, enablement practices, operational metrics, organizational optimization, adaptability in high-growth environments
Preferred skills
Professional services practice leadership for a SaaS company, hands-on knowledge of Celonis products/platform, first-hand post-sales experience at Celonis, experience with AI-augmented delivery and new tools at scale
Technologies
Celonis Apollo, Celonis Atlas, Process Intelligence Graph
Responsibilities
Drive AI-augmented delivery transformation (Apollo/Atlas, agentic delivery) and establish best practices; Account for CoE scoreboard metrics (utilization, productivity, quality, satisfaction, asset generation, talent retention); Define CoE strategy, organizational structure, hiring plans, and career development; Develop and grow CoE domains aligned with business directions; Oversee CS Project Office for resource management, capacity planning, and delivery excellence; Maintain subcontracting relationships and governance; Manage team engagement, morale, and retention; Serve as day-to-day people manager for managers and Principal Deployment Engineers; Collaborate with Product, Sales, and Value Engineering to achieve business goals
Seniority
Senior Director, strategic leadership with hands-on operational oversight