Commercial Ops Specialist - Houston Sales & Marketing
Core
Operate the commercial operating cadence for Zipline's Houston market, managing handoffs between Field Sales and Partner Success to launch new merchant partners.
Role type
Commercial Operations Specialist (Houston Market Launch)
Builds
Autonomous drone delivery network for food, medicine, and retail goods
Domain
Logistics / Autonomous Delivery / Healthcare Supply Chain
Deliverable
product features
Required skills
Project management, CRM data management, stakeholder coordination, process documentation, pipeline tracking, cross-functional communication
Preferred skills
Experience with field sales support, partner onboarding, early-stage startup environments, restaurant/retail/logistics domain knowledge
Technologies
Salesforce, HubSpot, Google Sheets, Excel
Responsibilities
Maintain CRM and onboarding data accuracy; coordinate clean handoffs from signed merchant to launch; manage priority projects assigned by commercial leadership; track pipeline and launch-readiness updates; support Field Sales with territory lists and pipeline hygiene; support Partner Success with onboarding trackers and escalation of blockers; document workflows and standard operating procedures; provide on-site coordination for merchant events and field activities.
Seniority
Individual Contributor, 1+ years experience