Partner Services Manager
Core
Oversee partner-led implementations from solution design to go-live, ensuring scope, timelines, and risks are managed while enabling system integrator partners to deliver exceptional outcomes for shared customers.
Role type
Senior Partner Services Manager (SaaS/Professional Services)
Builds
Partner-led delivery of AI personalization and autonomous search solutions
Domain
SaaS, Marketing Automation, AI/ML
Deliverable
production ML models
Required skills
Project management, Agile methodologies, Partner enablement, Stakeholder management, Data analysis, Cross-functional collaboration, Risk management, Process improvement, Relationship building, Presentation skills
Preferred skills
Consulting or Customer Success experience in SaaS, E-commerce or marketing automation domain, Familiarity with LLMs and MCP, Data ingestion methods, Multilingual (French, Spanish, Italian)
Technologies
LLMs, MCP, Data ingestion tools
Responsibilities
Oversee partner-led implementations from solution design to go-live, Provide regular status reporting and drive risk resolution, Enable SI partners on delivery processes and best practices, Build long-term relationships with partners as trusted advisors, Collaborate cross-functionally with Customer Success, Sales, and Professional Services, Maintain accurate delivery and commercial records for forecasting and governance
Seniority
Senior, hands-on IC
