Head of Process Engineering
Core
Lead a firmwide program to document, optimize, enhance controls, and continually improve all execution processes and supporting systems to support scalable growth and superior customer outcomes.
Role type
Senior IC Head of Process Engineering (Operational Excellence & Digital Transformation)
Builds
Enterprise process management standards, global automation strategies, operational technology platforms, and multi-year transformation roadmaps.
Domain
Healthcare technology / Operational Excellence / Business Transformation
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Business Process Management (BPM), Process Architecture, Process Governance, Continuous Improvement, Value Stream Mapping, Operating Model Design, Enterprise Process Maturity Frameworks, AI-enabled Business Transformation, Large-scale Organizational Change Management, Multi-million-dollar Budget Management
Preferred skills
MBA or advanced degree in Business/Ops, Experience building and scaling global organizations, Healthcare regulatory considerations
Technologies
CRM, Customer Support Platforms, Knowledge Management Systems, Analytics Platforms, Automation Tools, AI Systems
Responsibilities
Define and deliver enterprise-wide process engineering strategy; Establish and lead the Process Engineering Steering Committee; Partner with cross-functional leaders to execute transformation initiatives; Define enterprise process management standards and governance frameworks; Own vision and strategy for Customer Success and Operations technology platforms; Apply Lean, Six Sigma, and operational excellence principles to drive measurable outcomes; Develop and manage enterprise automation strategy and roadmap; Establish enterprise KPI frameworks and process performance dashboards.
Seniority
Senior, hands-on IC with strategic leadership
