Senior Agent, Customer Service (Dutch Speaker)
Core
Interact with global customers in real-time via live chat, email, and voice to address inquiries and resolve issues.
Role type
Senior Customer Service Agent (Multilingual)
Builds
Customer support experience and satisfaction for OKX crypto exchange and wallet users
Domain
Cryptocurrency / Fintech
Deliverable
client delivery
Required skills
Dutch (fluent), English (fluent), live chat support, email communication, voice support, issue escalation, stakeholder collaboration, product knowledge, time management, problem-solving
Preferred skills
Cryptocurrency knowledge, CRM tools (Zendesk), MacOS proficiency
Responsibilities
Handle inquiries and issues from global customers in multiple languages through various channels; Collaborate with internal and external stakeholders to address complaints and feedback; Escalate unresolved queries to Level 2/Supervisors; Maintain strong understanding of company products to communicate effectively with customers.
Seniority
Senior, hands-on IC
