Sustaining Engineering Lead [gn] Data Intelligence Platform
Core
Lead the Sustaining Engineering Team to triage, qualify, and resolve complex technical issues escalated by sales, customers, and support.
Role type
Senior IC Sustaining Engineering Lead (Incident Management)
Builds
Critical product issue resolutions and system stability
Domain
Data Intelligence Platform
Deliverable
production ML models | infrastructure
Required skills
Incident management, complex system anomaly resolution, team leadership, metrics enforcement, technical escalation handling
Preferred skills
proactive problem solving, high-agency mindset, deep technical urgency
Responsibilities
Own the sustaining engineering function end-to-end, lead a rotating squad of engineers, act as the organization's Incident Manager, enforce strict metrics for rapid issue resolution
Seniority
Senior, hands-on IC
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