Support Engineer
Core
Provide desktop and end-user support, manage hardware provisioning and account access, and deliver technical support for business applications and systems.
Role type
Desktop Support Engineer
Builds
Laptops, desktops, mobile devices, video conferencing systems, and peripherals
Domain
Financial Services / IT Operations
Required skills
Windows OS troubleshooting, desktop hardware support, Microsoft 365 administration, Active Directory management, Microsoft Entra ID (Azure AD) administration, ticketing systems (Jira Service Management)
Preferred skills
Vendor relationship management, IT asset management, software licence management
Responsibilities
Build, configure, maintain, and troubleshoot laptops, desktops, mobile devices, video conferencing systems, and peripherals; Manage employee onboarding and offboarding activities including hardware provisioning and account creation; Deliver technical support for business applications and systems resolving incidents within SLAs; Monitor system alerts and perform daily operational checks; Contribute to continuous improvement initiatives and employee training