Staff Partner-Led Services Program Manager
Core
Define and execute operational strategy, governance, and performance management for SentinelOne's third-party delivery partner ecosystem to ensure high-quality customer implementation services.
Role type
Staff Partner-Led Services Program Manager
Builds
Operational framework and performance metrics for external service delivery partners
Domain
Cybersecurity / Professional Services / Partner Ecosystem Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Partner governance framework design, SLA and KPI administration, metrics-driven operations, cross-functional stakeholder alignment, service delivery operations, AI adoption in services
Preferred skills
Experience with third-party delivery models, ability to influence without authority, dynamic environment adaptability
Technologies
None explicitly listed
Responsibilities
Define and execute operational strategy for partner-led services delivery, govern and manage partner performance via SLAs and KPIs, drive partner integration and alignment with best practices, partner with cross-functional teams on partner lifecycle, act as subject matter expert for program scaling
Seniority
Staff, strategic individual contributor
