Lead Clinical Robot Associate - Rochester, NY (On-Site)
Core
Supervise and operate a fleet of mobile service robots in hospital environments, ensuring safe clinical use and exceptional customer experience for hospital partners.
Role type
Lead Clinical Robot Associate (Supervisor)
Builds
Customer-facing robot operations and support in healthcare settings
Domain
Healthcare operations + Service Robotics
Deliverable
client delivery
Required skills
Team leadership, scheduling, staff onboarding and training, customer service, conflict de-escalation, written and verbal communication, multitasking, independent decision-making, physical lifting (up to 40 lbs)
Preferred skills
Healthcare industry experience, passion for healthcare technology, adaptability to varying shifts and holidays
Technologies
Mobile service robots
Responsibilities
Monitor and safely assist mobile service robots in a hospital environment; collect data and troubleshoot real-world situations while providing feedback to engineers; prepare and publish monthly schedules; onboard and train new Clinical Robot Associates; approve time cards and manage coverage for callouts; escalate corrective action issues.
Seniority
Lead/Supervisor, hands-on operations