Senior Agent, Customer Service (Spanish Speaker)
Core
Handling customer inquiries and issues in Spanish and English across email, chat, and voice channels for a global crypto exchange.
Role type
Senior Customer Service Agent (Multilingual)
Builds
Customer support interactions and feedback loops for OKX trading platform and dApps
Domain
Cryptocurrency / Financial Technology
Deliverable
client delivery
Required skills
Spanish (fluent), English (fluent), customer service, multilingual communication, problem-solving, time management, CRM tools
Preferred skills
Cryptocurrency knowledge, finance-technology industry experience, Zendesk
Technologies
Zendesk, MacOS, Lark, Microsoft Office, G-Suite
Responsibilities
Handle global customer inquiries via email, chat, and voice; Collaborate with product and marketing teams on feedback; Escalate unresolved issues to Level 2/Supervisors; Maintain strong product knowledge to communicate effectively with customers.
Seniority
Senior, hands-on IC
