Staff Program Manager
Core
Lead complex, multi-team initiatives within the centralized Business Operations function to redefine how businesses manage travel, focusing on setting direction, sequencing work, and making tradeoffs in high-ambiguity situations.
Role type
Staff Program Manager (Business Operations)
Builds
Operating models, operational approaches, guidelines, tools, and methods for the broader PGM pool.
Domain
Business Travel Technology (SaaS)
Required skills
Program management, strategic thinking, cross-functional collaboration, stakeholder management, ambiguity resolution, AI/automation adoption, process improvement, communication, judgment, builder mindset
Preferred skills
High-growth tech or SaaS experience, AI-forward operator mindset
Technologies
AI tools, automation platforms
Responsibilities
Lead end-to-end execution of complex, multi-team initiatives; Build and evolve operational approaches when playbooks don't apply; Resolve complex, ambiguous situations using deep knowledge; Develop and maintain trusted cross-functional relationships; Model clear, direct communication and coach others; Lead AI and automation adoption across initiatives; Guide the development of tools and methods for the PGM pool; Partner with leadership on company-level reporting and planning.
Seniority
Staff, hands-on IC with strategic scope
