Manager, Customer Engineering (Implementations)
Core
Lead a team to deliver successful implementations of Axon Enterprise's hardware sensors and cloud software (evidence, in-car video, body-worn cameras) for law enforcement and public safety agencies.
Role type
Manager, Customer Engineering (Implementations)
Builds
Axon Enterprise products including evidence management software, in-car video systems, and body-worn cameras
Domain
Public Safety / Law Enforcement Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and mentorship, resource management, complex enterprise deployment oversight, stakeholder collaboration, technical troubleshooting, project management, product knowledge (Digital Video/Mobile Communications/SaaS)
Preferred skills
Law enforcement experience, networking concepts, mobile application familiarity
Technologies
Axon Evidence, body-worn cameras, in-car video systems, activation devices
Responsibilities
Guide and develop the Service Delivery Team, manage team resources and workloads, lead complex enterprise-grade product deployments, collaborate with business and IT leaders on project scope and timelines, document customer feedback for product improvement, align on strategic initiatives for the Service Delivery Team
Seniority
Manager, hands-on IC with team leadership
