Technical Account Manager – Payments (APAC)
Core
Monitor payment system performance, resolve technical incidents, and support merchants to optimize payment solutions and KPIs.
Role type
Technical Account Management Analyst
Builds
Payment solutions and operational stability for top-tier merchants
Domain
Fintech / Cross-border payments
Deliverable
client delivery
Required skills
SQL, log monitoring (Kibana), API knowledge, incident management, merchant communication, payment product knowledge, project management
Preferred skills
BI tools (Tableau), payments industry experience, storytelling
Technologies
SQL, Tableau, Kibana
Responsibilities
Monitor payment system performance and identify optimization areas; Conduct system-level investigations into latency or chargeback issues; Manage incident response and merchant communication; Support merchants with key operational and technical issues; Collaborate with product and engineering teams on merchant feedback; Manage implementation projects for innovative payment solutions
Seniority
Individual Contributor, Analyst level