Account Manager
Core
Primary relationship manager for key airline clients and vendor partners within the Bags, Inc. line of business, ensuring seamless baggage repatriation and optimizing the vendor courier network.
Role type
Senior Account Manager (Logistics/Airline)
Builds
Baggage repatriation services and optimized vendor courier networks for airline clients
Domain
Airline logistics and baggage handling
Deliverable
client delivery
Required skills
relationship management, data analytics, AI application in logistics, operational oversight, SLA management, QBR creation, stakeholder communication
Preferred skills
hospitality or airline industry experience, proficiency with operational tracking systems
Technologies
AI tools, operational tracking systems
Responsibilities
Serve as key point of contact for assigned airline clients and vendor couriers; Develop and maintain strong relationships with client representatives; Lead creation and presentation of quarterly business reviews (QBRs); Oversee day-to-day operations of vendor couriers ensuring adherence to SLAs; Navigate complex escalations from high-value clients; Partner with Product and Engineering teams to advocate for operational efficiencies