Customer Success Manager, Enterprise, APAC
Core
Strategic partner for enterprise legal and professional services clients in APAC, driving AI platform adoption, retention, and expansion.
Role type
Senior Enterprise Customer Success Manager
Builds
Enterprise AI platform for legal and professional services
Domain
LegalTech / AI / Professional Services
Deliverable
production ML models | product features
Required skills
Strategic account management, complex stakeholder management, onboarding and implementation, success planning, data-driven engagement, cross-functional collaboration, playbook development
Preferred skills
Legal industry experience, AI/LLM product experience
Technologies
AI platform, LLM
Responsibilities
Own strategic account management for enterprise clients, lead onboarding and implementation, build and execute success plans, serve as trusted advisor on AI capabilities, collaborate cross-functionally to influence roadmap, develop scalable playbooks for APAC
Seniority
Senior, hands-on IC