Technical Business Analyst (f/m/d) – B2C Omnichannel
Core
Translate business needs into end-to-end solution concepts for the e-commerce platform and design scalable omnichannel solutions connecting backend systems with customer journeys.
Role type
Senior Technical Business Analyst (B2C Omnichannel)
Builds
E-commerce platform solutions and omnichannel customer journey flows
Domain
Telecommunications / B2C Digital Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service-oriented architecture design, API design, microservices familiarity, Design Thinking, Agile methodologies, system interaction definition, integration concept design, customer journey mapping, workshop facilitation, documentation creation, visual artifact creation (user journeys, process flows, diagrams), Jira, Confluence, Miro
Preferred skills
AI-supported tool exploration, large-scale transformational program experience, international team collaboration
Technologies
Jira, Confluence, Miro
Responsibilities
Translate business needs into implementable solution concepts for the e-commerce platform, lead solution discovery and requirement alignment through workshops, design scalable omnichannel solutions defining system interactions and integration concepts, produce clear documentation and visual artifacts to guide development teams, collaborate with international platform teams to ensure consistent platform evolution, explore AI-supported tools to enhance solution design and identify optimization opportunities
Seniority
Senior, hands-on IC
