Senior Developer Support Engineer
Core
Supporting and maintaining customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical issues to ensure high customer satisfaction.
Role type
Senior Developer Support Engineer
Builds
Customer trust and operational stability for Identity SaaS implementations
Domain
Identity management, authentication, and authorization (AI security infrastructure)
Deliverable
client delivery
Required skills
technical support, software development fundamentals, HTTP, encryption, authentication/authorization concepts, OAuth2/OIDC/SAML/WS-FED/LDAP/Azure AD, programming (JavaScript preferred), business analysis, root cause analysis, problem-solving
Preferred skills
ability to context-switch, self-starter attitude, proactive issue identification, knowledge sharing
Technologies
JavaScript, OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD
Responsibilities
Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion; Operational management of Support tickets; Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution; Contribute to and maintain repository of product area specific knowledge and promote a culture of team knowledge sharing and collaboration within Support.
Seniority
Senior, hands-on IC