Technical Support Engineer
Core
Diagnose and resolve complex technical, business, and data challenges for customers using the Sigma cloud data warehouse platform.
Role type
Technical Support Engineer (SaaS/Cloud Data Warehouse)
Builds
Diagnostic tools, best practices, and automation for issue resolution within the Sigma platform.
Domain
Cloud Data Warehousing / SaaS Analytics
Deliverable
client delivery
Required skills
SQL (JOINs, Window Functions, CTEs, query optimization), Data modeling, Data visualization, Cross-functional collaboration, Process improvement
Preferred skills
Snowflake, Redshift, BigQuery, GCP, AWS, Startup experience
Responsibilities
Diagnose and resolve complex customer technical issues, develop diagnostic tools and best practices, collaborate with Product and Engineering teams, perform on-call duties and automation projects
Seniority
Mid-level, hands-on IC