Payments Program Manager
Core
Drive payment product strategy, roadmap, and operational programs to enable diverse Pay-in and Pay-out methods (cards, bank transfers, wallets) for Zenoti's global SaaS customers in the beauty and wellness industry.
Role type
Senior Program Manager (Payments Operations)
Builds
Payment programs, operational procedures, and incident management frameworks for a SaaS platform serving 30,000+ clients.
Domain
SaaS / Fintech / Payments
Required skills
Program management, payments business operations, SaaS environment experience, cross-functional stakeholder management, data analytics, risk mitigation, regulatory compliance knowledge, strategic roadmap planning.
Preferred skills
Experience with Payment Service Providers (PSP), acquirers, or aggregators, technical tradeoff analysis, innovation in payment methods.
Technologies
Payment APIs, SaaS platforms, data analytics tools.
Responsibilities
Define payment product strategy and prioritization frameworks; manage cross-functional programs for payment system delivery; set objectives and track performance via metrics; resolve business ambiguities and mitigate risks; communicate with senior leadership and external partners; ensure adherence to legal and regulatory frameworks; drive initiatives for efficiency and cost savings.
Seniority
Senior, hands-on IC
