Collections Support Specialist (Hybrid)
Core
Facilitate the Small Business Payment Support P&L's ability to protect and collect on portfolios by managing case queues, overseeing UCC filings, and processing financial transactions.
Role type
Collections Support Specialist (Administrative)
Builds
Operational efficiency and accurate record-keeping for small business payment portfolios
Domain
Financial services / Collections / Small Business
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce proficiency, Excel/Google Sheets proficiency, manual skip tracing, UCC filing management, financial audit processing, data gap resolution
Preferred skills
Process improvement, independent prioritization, quick system learning
Responsibilities
Manage daily email case queue ensuring 24–48 hour resolution, oversee full lifecycle of UCC filings and terminations, process and audit legal fees defaults wires and write-offs, perform manual skip tracing and resolve data gaps, maintain daily dialer metrics in Google Sheets, support high-priority projects and administrative tasks
Seniority
Entry-level to Mid-level (1–3 years experience)