Quality and Training Officer
Core
Lead change management, continuous improvement, and process automation within an HR Shared Service Center.
Role type
Senior IC Quality and Training Officer (HR SSC)
Builds
Optimized HR processes, automation solutions, and training programs
Domain
Human Resources / Business Process Outsourcing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change management, Six Sigma methodologies, Lean principles, Process automation (RPA, chatbots), HR process expertise, Project management, Data analysis
Preferred skills
Six Sigma Yellow/Green belt certification, Experience with automation roadmap development
Technologies
RPA, Chatbots
Responsibilities
Establish and implement quality assurance frameworks; Champion adoption of lean principles and Six Sigma; Develop and implement change management frameworks; Create comprehensive training curricula; Collaborate on process automation opportunities; Lead piloting and testing of automation solutions
Seniority
Senior, hands-on IC