(P2) Project Manager
Core
Lead customer engagements and projects to drive adoption and usage of Zenoti's cloud-based software for the beauty and wellness industry.
Role type
Senior IC Project Manager (Professional Services)
Builds
Customer adoption of SaaS features, integrations, and solutions
Domain
SaaS / Beauty and Wellness
Required skills
Project management, stakeholder management, requirements definition, scope management, schedule management, risk management, cross-team coordination, Agile methodologies, MS Office/Google apps, Jira, Basecamp, Smartsheet
Preferred skills
Cloud SaaS implementation, IT projects, software development, beauty/wellness/spa/salon/fitness industry
Technologies
Jira, Basecamp, Smartsheet, MS Excel, MS Office, Google apps
Responsibilities
Lead multiple customer engagements and projects; ensure engagements are well defined, planned, and delivered; collaborate with Customer Success Managers and Solution Consultants; manage project engagement information including requirements, scope, costs, schedules, and metrics; manage customer expectations and relationships; track solution delivery and resolve risks/issues; coordinate cross-team dependencies; drive best practices and PM handbook updates; address customer issues; maintain documentation.
Seniority
Senior, hands-on IC
