Senior Product Support Specialist (French Bilingual)
Core
Product Support Consultant helping beauty and wellness clients use Zenoti software via phone, chat, and email.
Role type
Senior Product Support Specialist (French Bilingual)
Builds
Customer support operations for Zenoti SaaS platform
Domain
SaaS / Beauty and Wellness
Deliverable
client delivery
Required skills
English and French fluency, Point-of-Sale or reservations system experience, public-facing customer service, research and documentation, peer mentorship, knowledge base creation, product feedback
Preferred skills
Hospitality or retail background, technology-centric curiosity
Responsibilities
Receive inbound help requests via phone, chat, and email; own customer reported issues to resolution; consult with customers on business operations; research and document issues; raise issues to higher support levels; provide peer mentorship; create knowledge base materials; influence product direction via customer feedback
Seniority
Senior, hands-on IC