Customer Experience Team Lead
Core
Lead a team of customer support representatives to deliver high-quality service and resolve customer issues efficiently for Robinhood's financial platform.
Role type
Senior Customer Experience Team Lead
Builds
Customer support operations and service delivery for Robinhood's trading and investment platform
Domain
Financial Technology (FinTech)
Deliverable
client delivery
Required skills
Team leadership, coaching, performance management, operational oversight, escalation handling, regulatory compliance, analytical problem-solving
Preferred skills
FINRA Series 9/10 or 24, ability to obtain Series 9/10 within 120 days
Technologies
None stated
Responsibilities
Develop and coach a team of customer experience representatives, handle escalated customer concerns, oversee daily operations including queue management, monitor team performance metrics, collaborate with QA and compliance teams, support queues during surges
Seniority
Senior, hands-on IC