Customer Experience Specialist, Stock Broking
Core
Resolve high-stakes customer issues and manage critical escalations for the Share.Market stockbroking platform.
Role type
Senior Customer Experience Specialist (Stockbroking)
Builds
Robust, timely solutions for complex customer pain points in financial trading
Domain
Financial services / Stockbroking
Deliverable
client delivery
Required skills
Complex issue resolution, multi-touch communication, financial market concepts, SLA management, root cause analysis, documentation
Preferred skills
Stockbroking operations experience, financial markets knowledge, Excel, SQL
Technologies
Excel, SQL
Responsibilities
Own and resolve High Interaction Tickets (HIT), resolve L1 escalations, ensure SLA adherence, handle tech dependencies, recommend process improvements, maintain documentation
Seniority
Mid-level, hands-on IC
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