用户权益与体验策略运营-TikTok Shop
Core
Design and document buyer protection policies, compensation logic, and commission schemes for auction and key categories (collectibles, luxury, fashion) on TikTok Shop to balance user experience, seller participation, and business performance.
Role type
Senior e-commerce strategy operations specialist (buyer experience & policy)
Builds
Buyer protection policies, compensation programs, and commission schemes for auction and key categories
Domain
E-commerce, Auction platforms, Cross-border trade
Deliverable
product features
Required skills
Policy design, Data analysis, Stakeholder management, Process optimization, Market benchmarking, Project management
Preferred skills
Auction platform experience, Luxury/Collectibles domain knowledge, English fluency
Responsibilities
Research buyer needs and pain points in auction categories; Design and document buyer protection policies and compensation logic; Optimize user journeys and backend processes with product and operations teams; Evaluate and optimize commission schemes; Launch new policies and track key metrics (dispute rate, CSAT, compensation results).
