服务运营项目经理-TikTok Shop
Core
Define merchant system requirements and priorities, build SOPs and training materials, and manage vendor operations to optimize internal/external workflows and ensure service quality.
Role type
Senior Service Operations Project Manager
Builds
Standard operating procedures (SOPs), knowledge training materials, and vendor management mechanisms
Domain
E-commerce operations / Service delivery / Vendor management
Required skills
Vendor management, SOP development, cross-functional collaboration, data analysis, root cause analysis, project delivery, risk management, performance metric design
Preferred skills
Lean Six Sigma Yellow Belt or higher, automation/AI experience, 3PL/4PL or logistics management experience, Korean or Japanese language proficiency
Technologies
CRM tools
Responsibilities
Define merchant system requirements and priorities, build SOPs and training materials, manage vendor operations and strategic execution, optimize workflows and coordinate cross-functional teams, drive service upgrades and issue resolution, monitor user experience and implement process improvements
Seniority
Senior, hands-on IC