Operations Manager, Offer Operations
Core
Own and optimize the operational engine for Joko's core monetization mechanics, ensuring millions of users receive accurate cashback and coupons across affiliate, card-linked, and merchant channels.
Role type
Senior Operations Manager (Offer Operations)
Builds
Reliable transaction tracking, cashback payout systems, and merchant integration workflows for an AI shopping app.
Domain
Fintech / E-commerce / AI Shopping
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data analysis, process design, AI automation, project management, outsourced team management, cross-functional partnership, technical acumen (APIs/integrations), attention to detail
Preferred skills
Experience in Operations, Product, or technical/data-driven environments, AI-native mindset, international experience, double degree
Technologies
Retool, AI tools, APIs
Responsibilities
Build dashboards to monitor system health and transaction accuracy; Design merchant onboarding processes and qualification rules; Solve operational issues using AI, internal tools, or outsourcing playbooks; Manage outsourced resources and quality; Partner with Product, Engineering, and Commercial teams
Seniority
Mid-Senior, hands-on IC
