Product & Process Solutions Program Manager (Quality Solutions), Trust & Safety
Core
Designing and iterating quality evaluation frameworks, metrics, and monitoring mechanisms for TikTok's Video Safety operations to ensure safe and efficient user experiences.
Role type
Senior Product & Process Solutions Program Manager (Quality Solutions)
Builds
Operational excellence initiatives, quality management processes, and transition plans for T&S operations
Domain
Social media / Trust & Safety / Quality Operations
Required skills
Quality evaluation framework design, metric governance, root-cause analysis, cross-functional coordination, AI-enabled evaluation, project management, data analysis, structured problem-solving
Preferred skills
Moderation quality evaluation, arbitration, benchmark/GT design, workflow automation, AI model validation, high-growth platform experience
Technologies
AI-enabled evaluation tools, workflow automation platforms
Responsibilities
Design and iterate quality evaluation frameworks; Develop evaluation strategies and measurement methodologies; Monitor metrics and build confidence in data; Perform root-cause analysis for quality improvements; Coordinate across upstream and downstream teams; Innovate AI-enabled workflows
Seniority
Senior, hands-on IC
