Enquiries Officer
HybridCitizens or permanent residents only
Core
Frontline service delivery by receiving, evaluating, and responding to phone and online enquiries from consumers, renters, businesses, and rental providers regarding legislation and dispute services.
Role type
Customer service officer (inbound contact centre)
Builds
Information and advice on legislation and front-line compliance
Domain
Public sector / Dispute resolution services
Deliverable
client delivery
Required skills
Customer service, managing difficult conversations, influence and persuasion, communication, critical thinking, problem solving
Responsibilities
Answering phone calls, responding to online enquiries, providing information and advice on legislation, ensuring front-line compliance
Seniority
Entry-level / Re-entry workforce