Telefonischer Kundenberater für Unfallschäden in Rostock (m/w/d)
Core
Empathic phone-based advisor for accident victims, guiding them through insurance claims and damage compensation.
Role type
Customer service representative (claims)
Builds
Insurance claim resolutions and damage compensation for clients
Domain
Insurance / Legal services
Deliverable
client delivery
Required skills
Phone communication, empathy, service orientation, self-organization, digital literacy, claim negotiation
Responsibilities
Answering incoming calls from accident victims, coordinating callbacks and appointments, creating new cases, acting as the primary contact for clients, managing digital email inbox, enforcing damage claims and opposing unjust insurer deductions