商家服务平台产品经理 - 抖音电商
Core
Design and configure intelligent customer service platforms, knowledge bases, and data analysis systems for merchants on the Douyin e-commerce platform.
Role type
Senior B2D Product Manager (Intelligent Customer Service & Data)
Builds
Intelligent customer service backends, knowledge management platforms (FAQ, RAG, Chatbot), and data insight dashboards for merchants.
Domain
E-commerce + AI/LLM + Data Analytics
Required skills
B2B product planning, knowledge base configuration, data product design, AI/LLM integration, data visualization, cross-functional collaboration
Preferred skills
Experience with Chatbot/RAG systems, understanding of LLM/NLP, data metric体系建设
Technologies
LLM, RAG, NLP, Prompt Engineering, BI tools
Responsibilities
Design knowledge management modules (FAQ, multi-turn dialogue, RAG), build data analysis systems for service metrics, collaborate with algorithm and data teams to optimize AI efficiency.
Seniority
Mid-Senior, hands-on IC