TikTok Shop - Quality Program Manager
Core
Build a safe and trusted e-commerce ecosystem by developing QA frameworks, implementing AI-enabled auditing, and driving continuous improvement for BPO partners.
Role type
Senior IC Quality Program Manager (E-commerce Governance)
Builds
Global e-commerce trust and support experiences for businesses, creators, and communities
Domain
E-commerce marketplace operations and AI-driven quality assurance
Deliverable
production ML models
Required skills
Quality governance, continuous improvement, AI-enabled auditing, data analytics, project management, stakeholder engagement, root cause analysis, process optimization, risk management, cross-functional collaboration
Preferred skills
BPO operations experience, hands-on QA calibration, e-commerce marketplace platform experience
Technologies
AI-powered auditing solutions, automated quality assessments, data analytics platforms, quality intelligence tools
Responsibilities
Develop and enhance comprehensive QA frameworks for BPO partners; Drive AI enablement for auditing and monitoring; Conduct root cause analysis and systemic improvements; Partner with operations teams to address quality gaps; Establish governance mechanisms for audit accuracy and consistency; Collaborate on SOPs, policies, and tooling enhancements
Seniority
Senior, hands-on IC
