Scaled Operation Manager - TikTok LIVE
Core
Drive end-to-end business outcomes for TikTok LIVE governance, focusing on ecosystem and monetization governance while managing risks without compromising growth or user experience.
Role type
Senior IC operations manager (governance & quality)
Builds
Centralized scaled operations function for TikTok LIVE
Domain
Social media / Live streaming / Content moderation
Required skills
quality management, operational process improvement, data analysis, multi-stakeholder engagement, risk assessment, root-cause analysis, vendor management, analytical methodology development, business impact evaluation
Preferred skills
content safety, platform governance, risk management, Trust & Safety operations, AI/LLM moderation workflows, cross-functional partnership with Policy/Product/BPO teams
Technologies
N/A
Responsibilities
Conduct market-level analyses integrating quality metrics and ecosystem signals; Develop and enhance quality governance frameworks to improve moderation accuracy; Lead partnership with BPO team leads to set global quality standards; Identify emerging risk patterns and structural quality issues; Translate quality findings into actionable improvement recommendations; Monitor effectiveness of quality governance initiatives and refine methodologies.
Seniority
Senior, hands-on IC