供应商劳动力管理Leader-TikTok Shop
Core
Lead supplier workforce management and collaborate with BPO teams to execute strategy for customer service, merchant support, and creator support teams.
Role type
Senior Workforce Management (WFM) Leader
Builds
Scalable workforce capacity plans and scheduling systems for e-commerce platforms
Domain
E-commerce / Workforce Management
Required skills
Workforce Management (WFM) team management, demand forecasting, shift scheduling, performance monitoring, process optimization, data analysis, SQL/HQL proficiency, English fluency
Preferred skills
Experience in e-commerce or trading platforms, experience with multi-channel/multi-site workforce planning, advanced degree, additional languages
Technologies
Excel, SQL, HQL, WFM systems
Responsibilities
Predict business volume and staffing needs, design shift schedules compliant with local labor laws, monitor operational performance and financial results, optimize WFM processes and tools.
Seniority
Senior, hands-on IC
