保障权益体验运营-抖音生活服务
Core
Drive industry implementation and operations for service fulfillment guarantee products across dining, travel, and general sectors to enhance user awareness and service quality.
Role type
Senior Product Operations Manager (Service Fulfillment Guarantees)
Builds
Guarantee products and risk warning mechanisms for service fulfillment
Domain
Consumer services / E-commerce / Hospitality
Deliverable
product features
Required skills
Project management, industry research, risk management, user research, data analysis, strategy formulation, cross-functional collaboration
Preferred skills
Experience in user experience (UX), structured thinking, stakeholder alignment
Technologies
N/A
Responsibilities
Lead end-to-end project management from research to full launch; Establish entry/exit rules and risk warning mechanisms; Collaborate with user research teams to identify pain points; Evaluate performance and iterate on service metrics.
Seniority
Mid-level, hands-on IC
