TikTok Shop - Arbitration Strategy Program Manager
Core
Designing dispute resolution policies and service strategies to improve the marketplace experience for buyers and sellers on TikTok Shop.
Role type
Program Manager, Arbitration Strategy
Builds
Dispute resolution policies, service strategies, and evaluation systems for e-commerce platform rules
Domain
E-commerce, Marketplace Governance
Deliverable
product features
Required skills
Data-driven analysis, SOP development, Business analysis, Cross-functional collaboration, Operational risk management, Strategic planning
Preferred skills
LLM application experience, E-commerce platform rule expertise, Strategic operations experience
Technologies
Data analysis tools
Responsibilities
Identify core pain points in platform disputes using data and feedback; Formulate after-sales dispute rules and service strategies for various categories; Enhance platform value and ecosystem experience through rule rationality and accuracy; Monitor business metrics and establish early warning mechanisms.