客服运营专家 - 飞书商业化
Core
Build and operate a customer service system for the 'Doubao' AI product, managing internal teams and BPO vendors to ensure service stability and drive product improvements.
Role type
Senior Customer Operations Manager (AI Product)
Builds
Customer service infrastructure, AI support workflows, and service quality standards for an enterprise AI product.
Domain
Enterprise SaaS / AI / Customer Success
Required skills
Team management, BPO vendor management, SLA design, Quality assurance, Data analysis, Cross-functional collaboration, AI service operations, Stakeholder management
Preferred skills
From-0-to-1 AI service system building, API integration experience, Commercial operations, Basic programming, Technical English
Responsibilities
Define service standards and SLAs, manage internal and outsourced teams, build VOC and data systems, drive AI/self-service adoption, handle escalated complaints, create service case libraries.
Seniority
Senior, hands-on IC with team leadership
