用户体验AI产品经理（售后场景） - 抖音电商
Core
Design and launch AI customer service products for post-sales scenarios on Douyin E-commerce to handle consumer inquiries and improve resolution rates.
Role type
AI Product Manager (Post-sales/Customer Service)
Builds
Scalable AI customer service capabilities including skill scheduling, model fine-tuning, and evaluation modules.
Domain
E-commerce / AI Customer Service
Deliverable
production ML models
Required skills
AI product strategy, large language model (LLM) application, intent recognition, model training, conversational Agent design, structured problem decomposition, cross-functional collaboration
Preferred skills
E-commerce domain expertise, customer service operations, conversion optimization, multi-modal AI, intelligent quality inspection
Technologies
Large Language Models (LLMs), Conversational Agents, Skill Scheduling, Model Fine-tuning, Intent Recognition
