Product Manager, Post-Order UX & AI Automation
Core
Own the roadmap for post-purchase fan experience, reducing contact rates and costs while improving satisfaction using AI for self-service and agent tools.
Role type
Senior/Staff/Principal Product Manager (Post-Order UX & AI Automation)
Builds
Fan-facing AI self-service tools and internal agent-assist tooling for Fan Operations
Domain
Event ticketing marketplace, customer support operations, AI/LLM
Deliverable
production ML models | product features
Required skills
Post-purchase experience ownership, AI/LLM product development, support metrics analysis, SQL/analytics, cross-functional partnership
Preferred skills
Experience in marketplace environments, contact center technology, data-driven product strategy
Technologies
LLM, conversational AI, automated resolution flows, SQL
Responsibilities
Design post-order messaging flows, improve ticket delivery reliability, build AI self-service features, develop agent-assist tools, drive CSAT improvements, optimize cost to serve
Seniority
Senior, hands-on IC
