Workforce & Workflow Management Specialist
Core
Execute scheduling, staffing assessment, real-time monitoring, and volume routing setup for global video moderation markets to ensure safe content delivery and operational efficiency.
Role type
Senior IC workforce and workflow management specialist
Builds
Moderation business processes, queue/routing setups, and operational workflows for global video content safety
Domain
Social media / Content moderation / Operations
Required skills
Workflow optimization, real-time monitoring, volume routing management, SLA tracking, backlog management, process gap analysis, tooling/platform rollout support, UAT coordination, data analysis with Excel, cross-functional collaboration
Preferred skills
BPO or call center environment experience, safety and moderation domain experience
Technologies
Excel
Responsibilities
Identify process gaps from execution data and propose actionable fixes; design and maintain queue/routing setups aligned to performance goals; monitor daily performance metrics (SLA, backlog, volume spikes, productivity); support tooling/platform rollouts and UAT; translate safety strategy changes into executable workflow actions; support project delivery including documentation and post-change reviews; collaborate with operations, algorithm, and R&D teams to resolve implementation issues.