服务策略运营（旅行社方向）-体验与服务
Core
Manage business strategy and service flow systems for the travel agency division of the lifestyle services team, focusing on improving service quality, efficiency, and user experience.
Role type
Service Strategy & Operations Manager (Travel/Lifestyle)
Builds
Standardized service SOPs, product-integrated service workflows, and incident resolution frameworks for travel services.
Domain
Lifestyle services / Travel industry
Deliverable
product features
Required skills
Service strategy design, data analysis, product requirement definition, incident management, process optimization, user experience design
Preferred skills
Local lifestyle industry background, service experience design, user operations, product operations
Technologies
Data analysis tools, Product management frameworks
Responsibilities
Design standardized service processes and SOPs, drive product improvements for service workflows, resolve service incidents from a user perspective
Seniority
Mid-level, hands-on IC