拉美服务解决方案策略项目经理-TikTok Shop
Core
Design and drive scalable service solutions for TikTok Shop in Latin America, focusing on buyer, merchant, and creator experiences to improve operational quality and efficiency.
Role type
Senior IC Service Solutions Strategy Project Manager
Builds
Service processes, operational strategies, and product optimization initiatives for the Latin America region
Domain
E-commerce / Marketplace / Cross-border trade
Deliverable
product features
Required skills
Marketplace operations, cross-functional collaboration, project lifecycle management, service metrics analysis (CSAT, SLA, AHT, FCR), SOP development, regional experience replication
Preferred skills
Latin America market knowledge, Spanish or Portuguese language proficiency, BPO or large-scale customer operations experience
Technologies
N/A
Responsibilities
Identify key experience issues and root causes based on user data and feedback; Design and implement scalable service solutions with product and operations teams; Manage end-to-end project lifecycles from definition to iteration; Optimize operational standards and monitor solution performance; Bridge feedback between local operations and global product teams.
