Service Delivery Manager
Core
Serve as the primary point of contact for cloud customers throughout the build, fit-out, and onboarding process for hyperscale data centres, ensuring contractual requirements and customer expectations are met.
Role type
Senior Service Delivery Manager (Project Management & Customer Operations)
Builds
Hyperscale data centre fit-outs and customer onboarding
Domain
Data Centre Infrastructure / Cloud Infrastructure
Deliverable
product features
Required skills
Project management, customer engagement, contract compliance, budget management, procurement coordination, risk analysis, reporting, stakeholder management
Preferred skills
Experience in data centre operations, fit-out management, vendor negotiation
Technologies
None stated
Responsibilities
Act as the main point of contact for customers; coordinate fit-out and onboarding; manage project budgets and trackers; facilitate procurement and cost negotiations; conduct audits and inspections; provide operational reporting and SLA management; resolve customer incidents and escalations.
Seniority
Senior, hands-on IC
