TikTok Shop - Head of Aftersales Strategy and Operations
Core
Lead Aftersales Strategy and Operations for the US e-commerce business, shaping vision and execution to strengthen customer trust and enable marketplace growth.
Role type
Senior leadership (Head of Strategy & Operations)
Builds
Scalable platform policies, operational processes, and cross-functional initiatives for the US marketplace
Domain
E-commerce / Marketplace Operations
Deliverable
product features
Required skills
E-commerce operations strategy, people management, cross-functional partnership, data-informed decision making, operational excellence, stakeholder influence, strategic roadmap definition, risk identification, talent development
Preferred skills
Global transformation leadership, product roadmap influence, high-growth matrix organization experience
Sourced via tiktok · Listed on CareerPlan, which tracks 900,000+ jobs from 20+ sources.