Support Coordinator
Core
First point of contact for members requiring support with mental health, wellbeing, and physical safety issues via instant message and phone.
Role type
Support Coordinator (24/7 emergency and non-emergency response)
Builds
Real-time member support and on-the-ground assistance coordination
Domain
Workplace health, safety, and wellbeing (via careerplan.io/jobs/7670442002-support-coordinator-at-sonderaustralia)
Deliverable
client delivery
Required skills
Complex high-pressure environment experience, operations or inbound call centre experience, multi-tasking, problem-solving, judgment in critical situations
Preferred skills
Experience in culturally and linguistically diverse communities, experience in complex or crisis environments, fluency in Spanish, Hindi, Mandarin, Thai, or Vietnamese
Technologies
Bespoke instant messaging and phone systems
Responsibilities
Coordinate emergency and non-emergency requests, communicate with members via instant message and phone, liaise with external stakeholders, pass on case notes to Nurses and Psychologists for escalation, provide input into operational processes
Seniority
Individual Contributor, operational support