Ticketing System Product Operations Specialist - Advertisement Team
Core
Lead strategy and day-to-day operations for TikTok's advertising ticketing systems and operational workflows to ensure efficient, scalable support.
Role type
Senior Product Operations Specialist (Ticketing Systems)
Builds
Operational frameworks, standardized playbooks, and scalable support processes for TikTok's advertising solutions.
Domain
AdTech / SaaS Operations
Deliverable
dashboards & analysis
Required skills
Cross-functional leadership, process optimization, data analytics, project management, ticketing platform expertise, Chinese/English bilingualism
Preferred skills
SaaS operations experience, AI tool implementation, operational dashboard design, team enablement
Technologies
Zendesk, Jira, Asana, Trello
Responsibilities
Own operational planning and goal setting for ticketing systems; manage daily workflow execution and performance monitoring; design and improve end-to-end operational processes; develop dashboards and reporting frameworks; partner with Product, Engineering, and CS teams; synthesize customer feedback to influence product roadmaps; identify AI automation opportunities.
Seniority
Senior, hands-on IC
